We want you to be happy with your purchase from Hotwatertap.comp, so if you are not satisfied you can return it within 30 days and we will give you a full refund.
If for any reason the product is damaged in transit to you please contact us immediately.
Action steps for damaged or warranty claims….
- Please advise us by e mail about the damaged/warranty claim item quoting invoice number or guarantee registration number
- You will receive an authorisation e mail and collection or exchange details
- Please wrap the return item up in the original, or suitable packaging and download the returns label which will be attached to your authorisation e mail
- Our collection agents will pick up, once this has completed, we will action either the replacement or money refund
- Please allow 10 working days for any refunds
Please Note: for return of damaged products or warranty claims
- Damaged goods can not be returned after 30 days
- Warranty claims must be for products registered at time of purchase and be within guarantee periods specified
- We must be notified (normally by e mail) within 48 hours of any good that arrives damaged
- Photographs of the damaged or faulty item would be useful for our records and show the damage or fault to our customer service operators
- Please await our confirmation e mail before starting the returns action steps
- Any unwanted item can be returned up to 30 days of invoice date
- If you are returning an unwanted item it must not be damaged or marked
- You will be required to organise a courier to send the parcel back to us (please us recorded service for this)
- Unwanted items are returned at your own expense
- Please allow 10 working days for receipt of goods by us for your full refund
Frequently asked Questions
Can you advise your return address?
The return address is;
Unit 5A Draycott Business Center,
Do you offer a collection service?
We can arrange collection for damaged or warranty claim products but for unwanted goods there is a £10 charge.
How long does the process take?
Once the goods are back with us normally 7 to 10 working days
Do you have a customer service contact number?
Please call 0330 1181339