Returns Policy
We aim for your complete satisfaction with any purchase from HotWaterTaps.com. If you find yourself dissatisfied, we offer a full refund for returns made within 30 days of purchase.
If for any reason the product is damaged in transit, please contact us without delay so we can arrange a replacement.
For Damaged Orders or Warranty Claims:
- Notify us via email about the damaged or warranty claim item, including your invoice number. Images / videos are useful here.
- Await an authorisation email, which will provide collection or exchange instructions.
- Ensure the item is securely packaged in its original packaging or a suitable alternative and attach the returns label provided in your authorisation email.
- Our collection agents will handle the pickup. Following collection, we will proceed with either a replacement or a refund.
- Refunds are typically processed within 10 working days.
Important Notes:
- Damaged goods must be returned within 30 days.
- Warranty claims are valid only for products registered at the time of purchase and within the specified guarantee periods.
- Notification of damaged goods must be made within 48 hours of receipt.
- Providing photographs of the damage or fault can aid our assessment and improve service efficiency.
- Please wait for our confirmation email before initiating the return process.
Unwanted Items:
- Returns of unwanted items are accepted within 30 days of the invoice date.
- Items must be undamaged, unmarked and in all original packaging.
- The return shipment must be arranged and paid for by you, using a recorded delivery service.
- Unwanted items are returned at your expense.
- Please allow 10 working days for us to receive the goods and process your refund.
FAQs
What is your return address?
HotWaterTaps.com
Units 2A - 3A Draycott Business Centre, Draycott, Moreton-in-Marsh, Gloucestershire, GL56 9JY
Do you offer a collection service?
We arrange collections for damaged items or those under warranty claim at no extra cost. For unwanted goods, a £10 charge applies.
How long does the process take?
Typically, it takes 7 to 10 working days once we receive the returned goods.
Customer Service Contact:
For further assistance, please call 0330 1181339 or email in**@ho**********.com.