Returns Policy

We aim for your complete satisfaction with any purchase from HotWaterTaps.com. If you find yourself dissatisfied, we offer a full refund for returns made within 30 days of purchase.

If for any reason the product is damaged in transit, please contact us without delay so we can arrange a replacement.

For Damaged Orders or Warranty Claims:

1. Notify us via email about the damaged or warranty claim item, including your invoice number. Images / videos are useful here.
2. Await an authorisation email, which will provide collection or exchange instructions.
3. Ensure the item is securely packaged in its original packaging or a suitable alternative and attach the returns label provided in your authorisation email.
4. Our collection agents will handle the pickup. Following collection, we will proceed with either a replacement or a refund.
5. Refunds are typically processed within 10 working days.

Important Notes:

• Damaged goods must be returned within 30 days.
• Warranty claims are valid only for products registered at the time of purchase and within the specified guarantee periods.
• Notification of damaged goods must be made within 48 hours of receipt.
• Providing photographs of the damage or fault can aid our assessment and improve service efficiency.
• Please wait for our confirmation email before initiating the return process.

Unwanted Items:

• Returns of unwanted items are accepted within 30 days of the invoice date.
• Items must be undamaged, unmarked and in all original packaging.
• The return shipment must be arranged and paid for by you, using a recorded delivery service.
• Unwanted items are returned at your expense.
• Please allow 10 working days for us to receive the goods and process your refund.

FAQs

What is your return address?

HotWaterTaps.com
Units 2A - 3A Draycott Business Centre, Draycott, Moreton-in-Marsh, Gloucestershire, GL56 9JY

Do you offer a collection service?

We arrange collections for damaged items or those under warranty claim at no extra cost. For unwanted goods, a £10 charge applies.

How long does the process take?

Typically, it takes 7 to 10 working days once we receive the returned goods.

Customer Service Contact:

For further assistance, please call 0330 1181339 or email in**@**********ps.com.