Returns Policy

We aim for your complete satisfaction with any purchase from HotWaterTaps.com. If you find yourself dissatisfied, we offer a full refund for returns made within 30 days of purchase.

If for any reason the product is damaged in transit, please contact us without delay so we can arrange a replacement.

For Damaged Orders or Warranty Claims:

1. Notify us via email about the damaged or warranty claim item, including your invoice number or guarantee registration number. Images are useful here if you have any to hand.
2. Await an authorisation email, which will provide collection or exchange instructions.
3. Ensure the item is securely packaged in its original packaging or a suitable alternative and attach the returns label provided in your authorisation email.
4. Our collection agents will handle the pickup. Following collection, we will proceed with either a replacement or a refund.
5. Refunds are typically processed within 10 working days.

Important Notes:

• Damaged goods must be returned within 30 days.
• Warranty claims are valid only for products registered at the time of purchase and within the specified guarantee periods.
• Notification of damaged goods must be made within 48 hours of receipt.
• Providing photographs of the damage or fault can aid our assessment and improve service efficiency.
• Please wait for our confirmation email before initiating the return process.

Unwanted Items:

• Returns of unwanted items are accepted within 30 days of the invoice date.
• Items must be undamaged and unmarked.
• The return shipment must be arranged and paid for by you, using a recorded delivery service.
• Unwanted items are returned at your expense.
• Please allow 10 working days for us to receive the goods and process your refund.

FAQs

What is your return address?

HotWaterTaps.com
Units 2A - 3A Draycott Business Centre, Draycott, Moreton-in-Marsh, Gloucestershire, GL56 9JY

Do you offer a collection service?

We arrange collections for damaged items or those under warranty claim at no extra cost. For unwanted goods, a £10 charge applies.

How long does the process take?

Typically, it takes 7 to 10 working days once we receive the returned goods.

Customer Service Contact:

For further assistance, please call 0330 1181339 or email info@hotwatertaps.com.