Returns Policy
We want you to be happy with your purchase from Hotwatertap.comp, so if you are not satisfied you can return it within 30 days and we will give you a full refund.
If for any reason the product is damaged in transit to you please contact us immediately.
Action steps for damaged or warranty claims….
- Please advise us by e mail about the damaged/warranty claim item quoting invoice number or guarantee registration number
- You will receive an authorisation e mail and collection or exchange details
- Please wrap the return item up in the original, or suitable packaging and download the returns label which will be attached to your authorisation e mail
- Our collection agents will pick up, once this has completed, we will action either the replacement or money refund
- Please allow 10 working days for any refunds
Please Note: for return of damaged products or warranty claims
- Damaged goods can not be returned after 30 days
- Warranty claims must be for products registered at time of purchase and be within guarantee periods specified
- We must be notified (normally by e mail) within 48 hours of any good that arrives damaged
- Photographs of the damaged or faulty item would be useful for our records and show the damage or fault to our customer service operators
- Please await our confirmation e mail before starting the returns action steps
Unwanted Items
- Any unwanted item can be returned up to 30 days of invoice date
- If you are returning an unwanted item it must not be damaged or marked
- You will be required to organise a courier to send the parcel back to us (please us recorded service for this)
- Unwanted items are returned at your own expense
- Please allow 10 working days for receipt of goods by us for your full refund
Frequently asked Questions
Can you advise your return address?
The return address is;
Hotwatertap.com
Unit 5A Draycott Business Center,
Draycott, Moreton-in-Marsh
Gloucestershire
GL56 9JY
Do you offer a collection service?
We can arrange collection for damaged or warranty claim products but for unwanted goods there is a £10 charge.
How long does the process take?
Once the goods are back with us normally 7 to 10 working days
Do you have a customer service contact number?
Please call 0330 1181339