Troubleshooting Your Boiling Water Tap

Boiling water taps are some of the most advanced appliances you can have in your kitchen, and issues with them are often few and far between. If you're experiencing issues with your boiling water tap, read on for our top troubleshooting suggestions:

The water isn't hot when using the boiling water function

If you're running your boiling tap and the temperature is lower than before, check for these common issues:

  1. The tank is not plugged into the mains socket properly. Try switching it off, removing the plug and plugging it back in. Check for any damage or leaks around the socket.
  2. The temperature is set too low on the boiler. Check the temperature that has been set on the touch-screen control and turn it up if it's set to a lower temperature.

The flow of water seems restricted

If the water pressure seems to have reduced, check for these common issues:

  1. The pipes are pinched, squeezed, bent or squashed. Make sure all of the cables and pipes are free from physical obstructions and there are no visible signs of tears.
  2. The water pressure has dropped. Check the water pressure on the pressure gauge. The operating pressure for our taps is between 0.5 to 5.0 bar - if your pressure is below or over you should consult a plumber.
  3. The water filter needs replacing. Check if the filter needs replacing. It is normally every six months but our tank includes patented technology that measures the water that passes through it. You should see a red light and also receive a reminder email from us telling you that it is time to change your filter. You can buy replacement filters here.

The tap is spitting or dripping water when not in use:

If your tap is spitting or dripping when it's not in use, it's probably caused by one of the following:

  1. There's a restriction in the tubes. Check that the tubes aren't pinched, kinked or squeezed in any way.
  2. There's air trapped in the system. Run the tap until the boiler has emptied to expel any air pockets. If this does not work, you may need to replace the boiler.

The tap is spitting or dripping water when in use:

If there are issues with spitting or dripping water when you are using your boiling water tap, it could be caused by any of these reasons:

  1. There's air trapped in the system. Run the tap until the boiler has emptied to expel any air pockets. If this does not work, you may need to replace the boiler.

There's water in the cabinet where my boiler is stored:

If there's water in your cabinet, we suggest first switching off any plugs/sockets until you have identified the cause of the problem. Here are some of the most common causes:

  1. There are loose connections. Check the water supply lines, filters, adapters and tank connections under your sink for any loose parts. If you find them, tighten them with the appropriate tool or replace them if they are worn.
  2. A leaking tank. If your boiler tank is leaking, we recommend replacing it. If your 2-year warranty is valid we can send you a replacement.
  3. A leaking tap. If the tap is leaking, you should check the attached cables and pipes to see if they are damaged or loose. If you see the former, you may need to replace it. If you see the latter, tigthen the connections.

If your issue isn't covered here or the steps followed haven't worked, please get in touch to speak with a member of our team. If you are concerned about possible damage to your boiler or tap, we advise you to turn it off and wait until the issue is identified.

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