Hotwatertap.com respects all your privacy rights and it is a priority for us to ensure the safety of your data. The data we collect and how we use it we are totally transparent about and we are committed to the highest privacy standards. Please be assured that we handle all your personal details with the utmost care, and we always take all appropriate steps to protect it.
This policy is applicable whether you visit our premises or contact us by phone, e mail, online or by postal communication.
Our Policy covers:
- Who we are?
- What is personal data
- Collection and processing of personal data
- How we collect and process personal data
- How and why we use your personal data
- Protecting your personal data
- Where the data is stored
- How long do we keep your personal data?
- Who we share your personal data with?
- Your legal right with respect to your personal data
- Contact details
- Regulator Details
- Who we are?
Hotwatertaps.com is a UK company registered at Unit 5A Draycott Business Estate, Draycott Moreton-in-Marsh, Gloucestershire. We are a family owned business with two controlling partners with a background in the UK Kitchen market.
- What is Personal data
This is any information by which an individual can be directly or indirectly identified, e.g. contact data or order information data.
3. Collection and processing of personal data
3.1 We only collect data for specified and legitimate purposes
3.2 We will not collect data beyond what is necessary to enable us to accomplish those purposes
3.3 We will not use the data for any other reason than for what the data was collect for, except with expressed consent
3.4 We will not transfer the data to a third party without prior consent
3.5 We will endeavour to keep the data up to data and from time to time ask you to verify the personal details
3.6 We maintain appropriate technical and organisational measures to protect your data against accidental loss, alteration, unauthorised disclosure, or access and against all other forms of unlawful use.
3.7 We will not store personal data any longer than necessary to meet the requirements for which it was collected or for which it is further processed or required by law
3.8 Our website is not intended for children and we do not knowingly collect data relating to children
4. How the Data is collected
When you engage with Hotwatertap.com through whatever channel we may collect and process your personal data. This can be categorised as follows….
4.1 your e mail address, home address (if provided), Telephone number (landline and/or mobile, other digital address details
4.2 Information about the product or service you have ordered or enquired about
4.3 Your enquiry and purchase details such as details specified in 4.2, full product description details, any site visits or appointments, installation drawings, delivery address if different and your payment information (debit or credit card details)
4.4 Requests for customer support and warranty assistance containing your personal and order details
4.5 Information provided by telephone or other means maybe monitored, recorded, and stored. This may include notes from conversations with you such as discussions concerning feedback on your experience and details of any complaints
4.6 Information when you interact with us on social media
4.7 Information collected via cookies and similar technology that may be identifiers to remember your preferences to understand how our website and apps are used to customise our marketing offerings
5. How and why we use your personal data
Hotwatertap.com want to give you the best possible experience in buying and maintaining your new purchase. The data privacy law allows us to get the best understanding we possibly can by combining the data we hold on you, this allows us to provide you with the highest level or service we are able to deliver
The information we collect about you enables us to provide you with the best and most appropriate products and services and enable us to fulfil our contractual obligations
5.1 To process brochure and appointment requests
5.2 To process your orders ensuring all elements of the supply chain meet the contractual obligations including possible as item replacement and returns
5.3 To ensure customer services handle your requests or complaints effectively and supply you with product warranty support
5.4 With your consent we will use your personal data and details of your purchase to keep you informed through our sales or customer service personal about relevant product or services including news, events, promotions, and similar marketing content
5.5 To develop and improve the processes, systems, and customer experience we provide you with
5.6 To comply and meet all our legal obligations
6. Protecting your personal data
Hotwatertap.com understand the importance of personal data security and we take organisational and technical steps to protect it. We use https technology to secure our websites and apps and are committed to regularly testing our security systems to identify possible areas or vulnerabilities and are constantly looking at ways this process can be further enhanced
7. Where your data is stored
Your personal data is stored and processed within the European Economic Area, if we perform services or deliver product outside this area it is done so in accordance with valid law and that relevant legal and security are observed
8. How long do we keep personal data?
Hotwatertap.com will not retain any personal data longer than necessary other than the reasons and purpose for which it was collected. At the end of the retention period your personal data will be securely deleted unless such data legitimately can be kept and processed for other processing purposes which Hotwatertap.com have a legal basis for.
9. Who we may share your personal data with?
We do not share personal data with any third party except in limited circumstances
9.1 When required to do so by law, court order or a decision made by a competent local authority for the purpose of law enforcement
9.2 Trusted third parties carrying out services on our behalf such as sales and marketing activities, IT and data storage support, customer or product service support, security and fraud prevention activity, product or service delivery and activity, and payment processing. Such third-party vendors have access to the platform to perform these services but are prohibited from using your personal data for any other purpose
9.3 Third parties to establish and exercise or defend the legal rights of Hotwatertap.com
9.5 Other third parties subject to your consent
When disclosing your data to a third party we take all reasonable steps to ensure that the third parties are bound by confidentiality and privacy agreements with respect to the protection of the personal data. This disclosure is conducted in compliance with legal requirements, including entering into data processing agreements with relevant third parties, to ensure not only is the data processing in line with our instructions, in line with applicable law and regulations and for the purposes specified by us and ensuring adequate security measures are adhered too.
10. Cookies Policy
Cookies are – a small text files placed on your computer or mobile device when you visit a site, which enables us to
a. Recognise your computer
b. Store your preferences and settings
c. Understand the web pages of the Hotwatertap.com you have visited
d. Enhance your experience by delivering and measuring the effectiveness or content and marketing tailored to your interest
e. Perform analytics and searches
f. Assist with security and administration functions
Pixels are a tiny electronic tag with a unique identifier embedded in websites, online ads or e mails that are designed to
a. Collect information such as ad impressions or clicks and e mail opening rates
b. Measure advertising popularity
c. Access user cookies
We may also gather information through other technologies and methods
Please note that you can change your settings to notify you when cookies are
being set up, updated or block cookies altogether. Disabling, blocking, managing any or all cookies may affect access to certain features or offerings on our website or apps
11. Your rights, updating, and marketing preferences
You have the right to:
Access personal data hotwatertap.com hold on you, normally FOC
The correction of your data when incorrect or incomplete or out of date.
We request to ensure your personal data held processed by hotwatertaps.com you inform us of any relevant information when they occur
That hotwatertap.com stop using your personal data for direct marketing through ant channel when requested to do so. Where Hotwatertap.com are processing your data on a legitimate interest basis, you can ask us to stop for reasons connected to your personal situation. We will stop using your personal data unless we have an overriding reason to continue processing your personal data.
Hotwatertap.com will stop any consent-based processing of your personal data once that consent has been withdrawn. If you have given consent you have the right to withdraw that consent at any time, consent withdrawal will not affect the lawfulness of processing conducted prior to withdrawal.
You can contact us at any time to exercise these rights.
To protect confidentiality of your information we will ask you to verify you identify before taking any action under this policy. If you request a third party to submit a request on your behalf, we will ask them to prove they have your permission.
12. If you have any questions about how hotwatertap.com uses your personal data or to make a complaint about a privacy breach, please contact our data protection manager on:
Or write to:
The data Protection Manager
Unit 5A Draycott Business Centre
Hotwatertap.com will endeavour to resolve the matter as soon as possible.
13. Regulator details
If you unhappy that your data has not been handled correctly or are unhappy with our response to any reasonable requests you have made to us regarding the use of your personal data you have the right to detail your complaint with the
Information Commissioner’s office
Contact: 0303 123 1113
On line – www.ico.org/concerns (please note we have no responsibility for other websites)
For customers based outside the UK you have the right to take your complaint to the relevant data protection authority in your country